IT Support Plans & Pricing
Almost everything computer related is supported:
servers, computers, mobile devices,network routers and switches
IT Support Built Around Your Business
From day-to-day technical assistance, to proactive monitoring and maintenance,
TechSystems provides support options designed around the way your business operates.
Proactive Support
We monitor supported systems and work behind the scenes to identify and address issues before they become larger problems.
Live-Person Help Desk
Employees can call TechSystems and speak directly with a live person for technical assistance.
Flexible Support
Choose a pre-purchased hourly plan, per-device support, or on-demand service based on your business needs.
Prorated Hours Savings Plan
The number of hours to be pre-purchased are estimated based on the number of computers and other network devices the customer needs support for. Based on initial analysis, we provide package recommendations.
| Support Hours | Rate | Savings |
|---|---|---|
| 80+ hours / month | $85/hr | 48%+ savings |
| 40+ hours / month | $95/hr | 42%+ savings |
| 20+ hours / month | $105/hr | 36%+ savings |
| 10+ hours / month | $115/hr | 30%+ savings |
| 5+ hours / month | $125/hr | 24%+ savings |
| 2+ hours / month | $135/hr | 18%+ savings |
Association Member Volume Pricing
Businesses that are members of a participating association may be eligible for volume discount pricing.
Pricing will be based on the combined support hours purchased by all participating members.
Per-Node / Device Support
Devices include computers, servers, mobile devices, printers, and network equipment.
| Supported Devices | Monthly Rate |
|---|---|
| 80+ devices | $85/mo per device |
| 40+ devices | $95/mo per device |
| 20+ devices | $105/mo per device |
| 10+ devices | $115/mo per device |
| 5+ devices | $125/mo per device |
| 2+ devices | $135/mo per device |
Flexible On-Demand Support
For support beyond an active support plan, TechSystems provides on-demand IT services at hourly rate of $165/hr
After-Hours Support
After hours remote support is included at no additional charge for customers with pre-purchased support plans. After hours onsite services are at x1.5 the pre-purchased hourly rate.
Our pricing model combines proactive and on-demand IT support,
giving your business ongoing protection and support at lower hourly rates.
What is included in the Proactive Monitoring & Maintenance:
- On-Demand Remote Support - Trained and certified engineers answer calls and work to resolve problems directly.
- Behind the Scenes Monitoring — Continuous monitoring of your network, Wi-Fi, computers, and software to identify and fix issues before they become larger problems.
- Network Detection & Response (NDR) — Network threat detection and protection designed to identify and respond to suspicious activity across your network.
- Endpoint Detection & Response (EDR) — Cybersecurity endpoint protection that monitors devices for suspicious activity and potential threats.
- Operating System Updates & Patch Management — Critical operating system updates and patch management to help keep systems current, stable, and secure.
- User Behavior Analytics (UBA) — Monitoring user behavior to help identify unusual activity and potential security concerns.
- AI-Powered Email Security — Advanced email protection designed to help detect and prevent phishing, spam, malicious content, and other email-based threats.
- Data Backup Monitoring & Protection — Monitoring backup integrity and security to help ensure data backups are available when needed for recovery.
- On-demand onsite support when hands-on assistance is needed.
- Extended user support for technology challenges.
- Support That Works Around Your Business - our goal is to make IT as useful and affordable as possible.
What Makes Your Experience With TechSystems Different
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More Than IT Support. A Partner in Your Business
Working with TechSystems means your team does not have to constantly think about what is happening behind the scenes with your technology. We take the time to understand how your business operates, what your team needs, and what technology needs to do to support your goals.
Our approach is designed to make IT feel less disruptive, more predictable, and easier to manage. Instead of your employees having to navigate technical problems on their own or wait for an issue to become urgent, they have a team they can rely on when they need help. -
Less disruption to your day
We work to resolve technology issues without unnecessarily interrupting your employees or business operations. When work can be handled behind the scenes, we take care of it there. -
A team that learns your business
We believe effective IT support is not one-size-fits-all.
The better we understand your people, workflow, and environment, the better we can support your business.
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Technology that supports your team—not slows them down
Your employees should be able to focus on their jobs rather than spending valuable time trying to solve technology problems. We help remove those obstacles so your team can keep moving. -
Support when your business needs it
Technology issues don't always happen at convenient times. When support is needed outside normal business hours, our extended support availability helps your business keep moving forward. -
A more predictable IT experience
Our goal is to replace the uncertainty of “What happens when something goes wrong?” with the confidence of knowing who to call, what to expect, and that someone is already paying attention. -
The result
You get more than someone to call when a computer stops working. You get an IT partner who understands your environment, supports your people, and works to make technology a dependable part of your business—not another thing you have to manage.
Let’s Find the Right Support Plan
Every business has different technology needs. Contact TechSystems to discuss your environment and determine which support structure fits your organization.