IT Services & End User Support
Almost everything computer related is supported:
servers, computers, mobile devices,network routers and switches
Prorated Hours Savings Plan = pre-purchase support hours at the beginning of the month.
The number of hours to be pre-purchased are estimated based on the number of computers and other network devices the customer needs support for. Based on initial analysis we provide package recommendations.
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Pre-purchase 80+ support hours at $70/hr - saving over 44% Pre-purchase 40+ support hours at $75/hr - saving over 40% Pre-purchase 20+ support hours at $80/hr - saving over 36% Pre-purchase 10+ support hours at $85/hr - savings over 32% Pre-purchase 5+ support hours at $90/hr - saving over 28% Pre-purchase 3+ support hours at $95/hr - saving 24% Pre-purchase 2 support hours at $105/hr - saving 16% |
When your business is a member of an association, you are eligible for volume discount pricing:
- All association members receive volume discount pricing - regardless of the size of individual businesses, everyone receives discount rates based on the combined support hours purchased by all participating members.
- The Association Office will be offered FREE PER-NODE IT Services once member businesses maintain 30+ monthly support hours.
Per-Node Support Plan: The most worry-free plan is the per-device (called nodes) unlimited support plan for any and all issues with no additional service charges. Devices include computers, servers, mobiles, printers, network equipment.
Up to 20 devices - $75/mo per device
20+ devices - $65/mo per device
40+ devices - $55/mo per device
On-Demand Support: On-demand is our hourly rate beyond the support plans at $125/hr.
Live Person Help Desk
>> When calling TechSystems, your employees will always have a direct line to talk to a live person, every time they call.
>> Trained, certified engineers answer the phone and resolve all problems without having to escalate the issue to another level of support!
>> We install a security agent on all devices we support. This gives us the ability to remotely monitor the health of hundreds of devices, proactively remediate failures or contact users before failures occur.
>> We make sure all updates are installed on time according to approved policies.
>> When needed we can initiate a remote session to the end user device and help them with a problem or advise them about best practices and solutions.
Extended & After-hour Support
>> Our purpose is to be as transparent to your business process as possible.
>> Our engineers work in the background to fix detected problems.
>> When maintenance or upgrades are required, we schedule any downtime after hours to minimize end user interruptions.
>> Engineers are also available after hours for end user support.