IT Support Plans & Pricing
Almost everything computer related is supported:
servers, computers, mobile devices,network routers and switches
Support Plans & Pricing
Flexible IT support options designed to keep your business running smoothly, securely, and efficiently.
IT Support Built Around Your Business
From day-to-day technical assistance to proactive monitoring and maintenance, TechSystems provides support options designed around the way your business operates.
Proactive Support
We monitor supported systems and work behind the scenes to identify and address issues before they become larger problems.
Live-Person Help Desk
Employees can call TechSystems and speak directly with a live person for technical assistance.
Flexible Support
Choose a pre-purchased hourly plan, per-device support, or on-demand service based on your business needs.
Prorated Hours Savings Plan
The number of hours to be pre-purchased are estimated based on the number of computers and other network devices the customer needs support for. Based on initial analysis, we provide package recommendations.
| Support Hours | Rate | Savings |
|---|---|---|
| 80+ hours / month | $85/hr | 48%+ savings |
| 40+ hours / month | $95/hr | 42%+ savings |
| 20+ hours / month | $105/hr | 36%+ savings |
| 10+ hours / month | $115/hr | 30%+ savings |
| 5+ hours / month | $125/hr | 24%+ savings |
| 2+ hours / month | $135/hr | 18%+ savings |
Association Member Volume Pricing
Businesses that are members of a participating association may be eligible for volume discount pricing. Discounts are based on the combined support hours purchased by participating members. The Association Office may also receive free per-node IT services once member businesses maintain 30+ monthly support hours.
Per-Node / Device Support Plan
Unlimited support for supported devices with no additional service charges for individual support issues.
Per-Node / Device Support
Devices include computers, servers, mobile devices, printers, and network equipment.
| Supported Devices | Monthly Rate |
|---|---|
| 80+ devices | $85/mo per device |
| 40+ devices | $95/mo per device |
| 20+ devices | $105/mo per device |
| 10+ devices | $115/mo per device |
| 5+ devices | $125/mo per device |
| 2+ devices | $135/mo per device |
On-Demand Support
For support beyond an active support plan, TechSystems provides on-demand IT services at the hourly rate shown.
Live-Person Help Desk
Your employees can contact TechSystems directly for technical assistance.
Talk to a Live Person
When calling TechSystems, employees have a direct line to a live person every time they call.
Trained Engineers
Trained and certified engineers answer calls and work to resolve problems directly.
Remote Monitoring
A security agent installed on supported devices allows TechSystems to remotely monitor system health and identify potential issues.
Updates & Maintenance
We help ensure approved updates are installed according to established policies.
Remote Sessions
When needed, our engineers can initiate a remote session to help troubleshoot problems or provide guidance.
Proactive Remediation
Monitoring helps identify potential failures so problems can be addressed before they interrupt business operations.
Support That Works Around Your Business
Our goal is to keep IT maintenance as transparent to your business operations as possible.
Engineers can work in the background on detected issues, while maintenance and upgrades can be scheduled during appropriate after-hours windows to minimize disruption.
- Engineers work in the background to address detected problems.
- Maintenance and upgrades can be scheduled after hours to minimize end-user interruptions.
- Engineers are available after hours for end-user support.
- Support can be structured around your business’s operating schedule.
Let’s Find the Right Support Plan
Every business has different technology needs. Contact TechSystems to discuss your environment and determine which support structure fits your organization.