IT Services & End User Support
Almost everything computer related is supported:
servers, computers, mobile devices,network routers and switches
The number of hours to be pre-purchased are estimated based on the number of computers and other network devices the customer needs support for. Based on initial analysis we provide package recommendations.
- Pre-purchase 80+ support hours at $65/hr - savings over 55%
- Pre-purchase 40+ support hours at $75/hr - savings over48%
- Pre-purchase 20+ support hours at $85/hr - savings over 41%
- Pre-purchase 10+ support hours at $95/hr - savings over 34%
- Pre-purchase 5+ support hours at $105/hr - savings over 27%
- Pre-purchase 3+ support hours at $115/hr - savings over 20%
- Pre-purchase 2 support hours at $125/hr - savings 13%
- All association members receive volume discount pricing - regardless of the size of individual businesses, everyone receives discount rates based on the combined support hours purchased by all participating members.
- The Association Office will be offered FREE PER-NODE IT Services once member businesses maintain 30+ monthly support hours.
Per-Node/device Support Plan: unlimited support for any and all issues with no additional service charges.
- Devices include computers, servers, mobiles, printers, network equipment.
- 80+ devices - $65/mo per device
- 40+ devices - $75/mo per device
- 20+ devices - $85/mo per device
- 10+ devices - $95/mo per device
- 5+ devices - $105/mo per device
- 2+ devices - $125/mo per device
On-Demand Support:
- On-demand is our hourly rate beyond the support plans at $145/hr.
Live Person Help Desk
- When calling TechSystems, your employees will always have a direct line to talk to a live person, every time they call.
- Trained, certified engineers answer the phone and resolve all problems without having to escalate the issue to another level of support!
- We install a security agent on all devices we support. This gives us the ability to remotely monitor the health of hundreds of devices, proactively remediate failures or contact users before failures occur.
- We make sure all updates are installed on time according to approved policies.
- When needed we can initiate a remote session to the end user device and help them with a problem or advise them about best practices and solutions.
Extended & After-hour Support
- Our purpose is to be as transparent to your business process as possible.
- Our engineers work in the background to fix detected problems.
- When maintenance or upgrades are required, we schedule any downtime after hours to minimize end user interruptions.
- Engineers are also available after hours for end user support.
