IT Support Plans & Pricing

Almost everything computer related is supported:

servers, computers, mobile devices,network routers and switches

Home » IT Support Plans & Pricing

Per-Node/device Support Plan: unlimited support for any and all issues with no additional service charges.

80+ devices - $85/mo per device
40+ devices - $95/mo per device
20+ devices - $105/mo per device
10+ devices - $115/mo per device
5+ devices - $125/mo per device
2+ devices - $135/mo per device

On-Demand Support:

Extended & After-hour Support

After hours remote support is at no additional charge for customers with pre-purchased support plans.
After hours onsite services are at x1.5 the pre-purchased hourly rate.

Our purpose is to be as transparent to your business process as possible.
Our engineers work in the background to fix detected problems.
When maintenance or upgrades are required, we schedule any downtime after hours to minimize end user interruptions.
Engineers are also available after hours for end user support.

Live Person Help Desk

When calling TechSystems, your employees will always have a direct line to talk to a live person, every time they call.
Trained, certified engineers answer the phone and resolve all problems without having to escalate the issue to another level of support!
We install a security agent on all devices we support. This gives us the ability to remotely monitor the health of your devices, proactively remediate failures or contact users before failures occur.
We make sure all updates are installed on time according to approved policies.
When needed we can initiate a remote session to the end user device and help them with a problem or advise them about best practices and solutions.

Prorated Hours Savings Plan: pre-purchase subscription support hours

The number of hours to be pre-purchased are estimated based on the number of computers and other network devices the customer needs support for. Based on initial analysis we provide package recommendations.

Pre-purchase 80+ support hours per month at $85/hr - savings over 48%
Pre-purchase 40+ support hours per month at $95/hr - savings over 42%
Pre-purchase 20+ support hours per month at $105/hr - savings over 36%
Pre-purchase 10+ support hours per month at $115/hr - savings over 30%
Pre-purchase 5+ support hours per month at $125/hr - savings over 24%
Pre-purchase 2+ support hours per month at $135/hr - savings over 18%

What you are getting is lower hourly rates for:
behind the scenes proactive monitoring & maintenance
on-demand remote support
on-demand onsite support

Our pricing model combines proactive and on-demand IT support, giving your business ongoing protection and support while keeping hourly service rates lower.

What’s Included in the Proactive Monitoring & Maintenance:

Network, Wi-Fi, Computer & Software Monitoring — Continuous monitoring of your network, Wi-Fi, computers, and software to identify and fix issues before they become larger problems.
Network Detection & Response (NDR) — Network threat detection and protection designed to identify and respond to suspicious activity across your network.
Operating System Updates & Patch Management — Critical operating system updates and patch management to help keep systems current, stable, and secure.
Endpoint Detection & Response (EDR) — Cybersecurity endpoint protection that monitors devices for suspicious activity and potential threats.
User Behavior Analytics (UBA) — Monitoring user behavior to help identify unusual activity and potential security concerns.
AI-Powered Email Security — Advanced email protection designed to help detect and prevent phishing, spam, malicious content, and other email-based threats.
Data Backup Monitoring & Protection — Monitoring backup integrity and security to help ensure data backups are available when needed for recovery.
On-demand remote support for user issues and troubleshooting.
On-demand onsite support when hands-on assistance is needed.
Extended user support for technology challenges.

Why This Model Works

Instead of waiting for something to break, your systems are monitored behind the scenes on an ongoing basis. Our team can identify potential problems, maintain your systems, and address certain issues proactively.
When you do need assistance, you also have access to remote and onsite support at a lower hourly rate than traditional break-fix IT services.
In short: proactive monitoring + ongoing maintenance + on-demand support = more consistent IT protection without paying a higher hourly rate for every service call.